All items are brand new and packed by box. The additional packing material will help you reduce the damage risk a lot during the transportation. Representatives will try the best to make you happy.One Year Unlimited Mileage Quality Guarantee. Labor expenses, towing expenses, additional repair expenses or other related expenses. Customers service center will operate from. You can message us any questions via. Ask a question at the bottom of the website, our. Representatives will reply you in hours.